Shipping policy
Update on Covid 19 Impacts to Shipping
Due to the impacts of COVID you may experience a bit of a delay in international shipping, sometimes a week or 2 longer than estimated - so up to 5 weeks from when your order is place in extreme cases. We apologise for any inconvenience and we cannot wait to get back to normality as we're sure is the case for you too.
Also please note some countries have restricted shipping during the pandemic which may prevent the fulfillment of your order. Please see the regularly updated US Postal Service Mail service alerts for any impacts: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
What is the estimated delivery time and how is it calculated?
Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
Products can be shipped from various location in the US, Europe and Australia depending on the source. Cthulhumaniacs uses domestic shipping where possible.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area from a fulfillment centre. Domestic shipping estimates are typically less than 1 week with international shipping typically 2-3 weeks.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print/embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (Customer.Service@cthulhumaniacs.com), we’ll check your order status and let you know how to proceed.
Are Cthulhumaniacs Shirts and products available in all countries?
No, because of legal restrictions or shipping carrier limitations, our products aren’t available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We're available in all other countries and ship internationally!
Do all items in orders always ship together?
Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we'll ship separately are:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- backpacks
- jewelry
- Dice
- Cases
- mugs
- postcards and stickers
- pillows with stuffing
- posters
- framed posters
- canvas
- bean bag cases
- keychains and pet tags
- water bottles
In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.
Shipping Pricing (Updated 23 August 2021)
We offer our products globally. Below are our Standard shipping rates in USD that are fixed and calculated based on the average shipping cost for each product category. All products in their shipping category have similar dimensions, weight, and packaging. Shipping calculated based on the below rates and will be charged in the currency used during checkout.
